Refund policy

Refund & Return Policy

At Purelia, we want you to be completely happy with your purchase. Every order is backed by our 30-Day Money-Back Guarantee — and we've made it as simple as possible.

30-Day Money-Back Guarantee

If Purelia isn't right for you, email us within 30 calendar days of the date your order is marked as delivered, and we'll refund you in full. That's it.

You do not need to send the item back. Once your refund request is approved, keep the device, pass it on to someone else, or dispose of it — whichever you prefer. We'd rather refund you without the hassle and cost of a return shipment than make you jump through hoops.

How to Request a Refund

  • Email us at support@pureliashop.store with your order number and the reason for your request.
  • We reply within 1-2 business days.
  • Once approved, your refund is issued to your original payment method — no return label, no authorization number, no inspection required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us at support@pureliashop.store within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — whichever you prefer.

Refunds: Method and Timing

  • Approved refunds are issued to your original payment method used at checkout (processed securely through Shopify Payments).
  • We approve requests within 1-2 business days of receiving your email.
  • After approval, allow 5-10 business days for your bank or card issuer to post the funds to your account — this part is on their end, not ours.
  • No restocking fees, ever.

Exchanges (Different Color)

Prefer a different color instead of a refund? Email us at support@pureliashop.store within 30 days of delivery. If your original item is unused, we'll ship your replacement color once you confirm; if you'd rather keep the original color and try again, we'll figure it out together — just ask.

Order Cancellations

If you need to cancel or change your order, email us as soon as possible at support@pureliashop.store. Because orders are processed quickly, we can't guarantee a cancellation once an order has entered fulfillment, but we'll always do our best to catch it before it ships.

Contact Us

  • Email: support@pureliashop.store
  • Merchant of record: Alvaro Arboles, Calle Julio Culebra y Barba, 26, Esplugues de Llobregat, 08950, Barcelona, Spain

This policy is governed by the laws of Spain, without prejudice to any statutory consumer protection rights you may have as a customer located in the United States.