Shipping policy

Shipping Policy

Thank you for shopping with Purelia. This Shipping Policy explains how we process, ship, and deliver orders placed on pureliashop.store. By placing an order with us, you agree to the terms outlined below.

Where We Ship

We currently ship exclusively to addresses within the United States, including all 50 states. At this time, we do not offer international shipping outside the United States. If you attempt to check out with a non-US shipping address, your order may not be processed. We hope to expand our shipping availability in the future and will update this page if that changes.

Order Processing Time

All orders are processed within 1-2 business days of purchase (Monday through Friday, excluding weekends and major US holidays). Processing time refers to the time it takes to verify, prepare, and pack your order before it is handed off to the carrier. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume (such as promotions or holiday seasons), processing times may take slightly longer. We appreciate your patience and will notify you of any significant delays.

Shipping Time

Once your order has been processed, it is fulfilled from a warehouse located in the United States. Estimated shipping time is 3-8 business days, depending on your location and the shipping carrier's delivery network.

Combined with processing time, most customers can expect to receive their order within approximately 4-10 business days from the date the order is placed. Please note that this is an estimate and not a guarantee, as delivery times can occasionally be affected by factors outside our control, such as carrier delays or severe weather.

Shipping Cost

We are pleased to offer free shipping on all orders shipped within the United States. Shipping costs are already built into the price of your order, so there are no additional or hidden shipping fees at checkout.

Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package's progress. Please allow up to 24-48 hours after receiving your tracking number for tracking information to update, as this can take some time to populate in the carrier's system.

If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam or promotions folder, or contact us at support@pureliashop.store and we will be happy to assist you.

Lost, Delayed, or Missing Packages

While the vast majority of our orders arrive without issue, we understand that shipping delays and lost packages can occasionally happen. If your order is significantly delayed beyond the estimated delivery window, or if tracking shows no movement for an extended period, please reach out to us at support@pureliashop.store with your order number so we can investigate on your behalf.

• If a package is confirmed lost in transit by the carrier, we will work with you to arrange a replacement or a refund, at our discretion.
• If tracking shows your order as "delivered" but you have not received it, please check with neighbors, household members, and your building's mailroom or leasing office, as carriers sometimes mark packages delivered slightly before physical drop-off. If the package still cannot be located, contact us and we will do our best to help resolve the issue.
• Please note that once a package is confirmed delivered to the shipping address provided at checkout, we are not responsible for packages that are lost, stolen, or misdelivered due to an incorrect or incomplete address entered by the customer.

We stand behind every order with our 30-day money-back guarantee, so if you ever have a shipping issue that cannot be resolved, please contact us and we will make it right.

Incorrect Shipping Information

Please double-check your shipping address before completing checkout. We are not able to guarantee changes to an order once it has entered processing, so if you notice an error, contact us at support@pureliashop.store as soon as possible and we will do our best to update it before the order ships.

Questions About Your Order

If you have any questions about the status of your order or this Shipping Policy, please don't hesitate to reach out at support@pureliashop.store. I'm here to help.

Contact and Business Information

This store is owned and operated by Alvaro Arboles, Calle Julio Culebra y Barba, 26, Esplugues de Llobregat, 08950, Barcelona, Spain. Orders are fulfilled from a warehouse located in the United States on our behalf.