The full Refund & Return Policy now lives on our Refund Policy page. You will be taken there for the current version.
Refund & Return Policy
At Purelia, we want you to be completely happy with your purchase. Every order is backed by our 30-Day Money-Back Guarantee.
30-Day Money-Back Guarantee
If Purelia isn't right for you, email us within 30 calendar days of the date your order is marked as delivered, and we'll refund you in full. That's it.
You do not need to send the item back. Once your refund request is approved, keep the device, pass it on to someone else, or dispose of it, whichever you prefer.
How to Request a Refund
- Email us at support@pureliashop.store with your order number and the reason for your request.
- We reply within 1-2 business days.
- Once approved, your refund is issued to your original payment method: no return label, no authorization number, no inspection required.
Contact Us
- Email: support@pureliashop.store
- Merchant of record: Alvaro Arboles, Calle Julio Culebra y Barba, 26, Esplugues de Llobregat, 08950, Barcelona, Spain
This policy is governed by the laws of Spain, without prejudice to any statutory consumer protection rights you may have as a customer located in the United States.
For the complete and binding version of this policy, see our Refund Policy.